Paying by PayPal and credit card is accepted.

Absolutely! We take your payment security seriously. Our website supports secure payment options, including PayPal and major credit cards such as Visa, American Express, and Mastercard. Your payment details are handled securely by trusted third-party payment processors, ensuring the utmost confidentiality and protection. We do not store your card information on our servers. You can shop with confidence knowing that your card information is safe and secure.

The payment may fail due to the network environment or bank settings. If your payment fails, please try a different payment option or contact your card issuer and pay again.

We do! But he free delivery policy presently only applies to the United States, Canada, Germany, France and Australia, as long as local stock is available. Shipping rates will be increased for cross-country transfers.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We reserve the right to cancel any order shipping to a freight forwarder.

If we do ship your order to a freight forwarder, the responsibility for that order is transferred to the forwarder upon delivery to the customer supplied shipping address. Once delivered to the forwarder, The EJAEE is not liable for any incurred damage or future loss.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

While we do our best to make sure every EJAEE customer is 100% satisfied, we know that sometimes it might not work out. We're always here to help, and we've always got your back, but if you decide you need to return, please contact us at csd@ejaee.com.

We strive to ensure that every customer is satisfied with our products. If you believe your item has a warranty issue, please do not hesitate to contact us at csd@ejaee.com and a member of our support team will reach out to you once your request has been reviewed within 24 hours. We promise to provide you with a satisfactory solution. We would appreciate it if you would give us the opportunity to serve you.

Not cool at all…Did your order arrive damaged because of a manufacturing defect or shipment mis-handling?  Did you receive an item that was different than what you ordered? We get it, accidents happen. Reach out to Customer Service with your order number and a photo of the damaged, wrong item, or wrong size, and we’ll take care of you.

If there is an issue with your order or your product, email us at csd@ejaee.com and we’ll do our best to make sure we can remedy the situation!

We appreciate all of our customers and will work with you to make sure you’re satisfied with our products and service!